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ABOUT THE ROLE

We’re looking for a hands-on Head of Customer Success ****with experience in functional medicine, concierge medicine, wellness, longevity, health tech or a related field. This person will play a pivotal role in guiding both physicians and individuals to get the most value out of Jona’s platform.

Compensation

Base salary range: $120,000–$160,000, plus meaningful equity, bonus eligibility, and benefits.

ROLE OUTLINE

• Serve as the primary point of contact for clinicians and clients, ensuring they succeed with Jona’s platform and achieve measurable clinical and business outcomes.
• Build trusted relationships with physicians and care teams, supporting their integration of Jona into functional, concierge and longevity practices.
• Guide customers through onboarding, training and ongoing engagement, tailoring support to their goals.
• Provide hands-on troubleshooting, workflow optimization and day-to-day support for both clinical and consumer users.
• Partner closely with Sales and Product teams to identify opportunities, share feedback, and improve the customer experience.
• Develop and refine educational resources, training materials and best practices for clinicians and patients.
• Track customer health, usage and satisfaction; proactively intervene to prevent churn and drive long-term value.
• Advocate for customer needs internally, ensuring Jona continues to evolve as a trusted, science-led partner.